Portfolio

A sampling of the UX/CX/EX product, service and web design work of Tim Banker.

Case Studies

Re-imagining a software company’s flagship web application

PRODUCT DESIGN | USER FLOWS | WIREFRAMES | HEURISTIC ASSESSMENT | ACCESSIBILITY COMPLIANCE

Uncovering customer experience improvements in retail banking

ETHNOGRAPHY | INTERVIEWS | QUANTITATIVE ANALYSIS | PERSONAS | JOURNEY MAPS | CX ROADMAP

Designing an insurer’s UIKit and maturing it to an enterprise design system

COMPONENT DESIGN | PATTERN DEFINITION | DESIGN/DEVELOPMENT WORKFLOW | GOVERNANCE


Re-envisioning insurance risk management information analysis

UX STRATEGY | WORKSHOPS | HEURISTIC EVALUATION | PERSONAS | SCENARIOS | INTERACTIVE PROTOTYPING

Understanding and validating a utility customer service employee experience

INTERVIEWS | WORKSHOPS | USABILITY TESTING | ACCESSIBILITY TESTING | MVP DEFINITION

Innovative instructional design to help communicate enterprise change

CREATIVE DIRECTION | STORYBOARDING | SCRIPTING | NARRATION | VIDEO ANIMATION


Sample of Past Clients

Personal Web Design/Development Projects

Pitchdark – Mozilla Firefox/Thunderbird Theme [2005-2015]

A dark, minimalistic theme set for Mozilla Firefox & Thunderbird. Before “Dark mode” was a popular thing, this theme aimed for strong color contrast and accessible design.

  • CSS coding
  • Image design
  • Theme packaging
  • User research & validation

Dondero Orchards [2014]

Family run, local farm that offers CSAs, Pick Your Own Fruit/Vegetables, Farm Dinners, a Bakery, Greenhouse and more.

  • CMS implementation
  • Theme selection and customization
  • Image design
  • Plugin customization
  • Consulting and training

Jane Doe No More, Inc. [2009]
JDNM Website

National non-profit organization helping improve the way society responds to victims of sexual assault.

  • CMS implementation
  • Technical consulting,
  • Theme/CSS coding,
  • image design,
  • Plugin customization


Gamma Nu Eta – National IT Honor Society (No longer active) [2005]

National IT Honor Society website

  • Custom HTML/CSS
  • Logo design
  • Content strategy
  • Content creation

Muslim Soup Kitchen Project [2005]

Upstate NY Community project to aid the homeless and low-income people – Muslims and non-Muslims alike – by serving them free food on a regular basis.

  • CMS implementation
  • CMS customization
  • PHP, HTML, CSS coding
  • Logo design
  • Content strategy/creation

Kin-Junction [2004]

Early social networking site for families to share pictures, schedules, wishlists etc.

  • PHP, AJAX, CSS coding
  • Database design

Online Drum Tutor [2004]

Application for American Drum School that visually teaches reading drum music and hand motions

  • Flash Animation
  • ActionScript coding

Javascript Tutorial [2003]

Basic Javascript Tutorial

  • HTML, CSS, and Javascript coding